1. Scope of Services

Our Chauffeur Hailing services offer customized transportation solutions for a variety of client needs: local travel, intercity journeys, transportation for special events, and dedicated corporate travel services. With a premium fleet and professional drivers, we ensure an exceptional travel experience, no matter the destination.

2. Booking and Payment

Booking System: Reservations can only be made through our official platform, available on our website or mobile app. This system simplifies the process of selecting vehicles, routes, and schedules.
Payment Methods: We accept credit cards, bank transfers, and mobile payment apps. Full payment is required at the time of booking to guarantee the service.
Cancellation Policy: Cancellations can be made free of charge up to 24 hours before the scheduled trip. Late cancellations or no-shows will incur a penalty fee.

3. Client Responsibilities

Clients are responsible for providing accurate booking details and notifying us of any changes in a timely manner. Smoking and alcohol consumption are strictly prohibited inside the vehicles. Any damage caused to the vehicle will be charged to the client based on our assessment.

4. Safety and Security

Our drivers undergo rigorous background checks and intensive training to guarantee the safety of our clients. The fleet is regularly maintained to meet the highest operational standards. Clients are required to adhere to local traffic regulations during the service to ensure a safe experience for all.

5. Privacy Policy

The confidentiality of client data is an absolute priority. Information regarding bookings, trip details, and personal data is safeguarded with strict security measures. We comply fully with GDPR regulations for data protection.

6. Liability and Limitations

We are not liable for delays caused by unforeseen circumstances such as weather conditions, traffic, or legal restrictions. In the event of vehicle breakdown, a replacement will be provided promptly at no additional cost to the client.

7. Additional Services

Special requests, such as child seats, refreshments, or additional stops, must be communicated at the time of booking. These services may incur additional charges. Corporate clients benefit from discounts and tailored packages.

8. Feedback and Dispute Resolution

We encourage clients to provide feedback to help us improve our services. Disputes will be resolved amicably, and legal mediation may be sought in extreme cases.